Frequently Asked Questions
View the categories below to find answers to commonly asked questions.
PRO-IQ ESSENTIALS
WHAT IS PRO-IQ ESSENTIALS?
WHICH PRODUCTS DOES PRO-IQ ESSENTIALS WORK WITH?WHEN I SUBSCRIBE, HOW LONG IS THE COMMITMENT?DOES PRO-IQ WORK FOR MY TRADE AND RETAIL CUSTOMERS?CAN A PRO ASSOCIATE TO ALREADY-REGISTERED DEVICES ON THEIR SERVICE VISITS? WHAT HAPPENS IF A HOMEOWNER MOVES AND IS NO LONGER MY CUSTOMER?
WHAT IS THE FEE STRUCTURE FOR PRO-IQ ESSENTIALS?WILL MY HOMEOWNERS HAVE THE OPTION TO TURN OFF OR DECLINE THE SERVICE?HOW DOES PRO-IQ ESSENTIALS WORK WITH CUSTOMERS THAT HAVE MULTIPLE LOCATIONS?HOW DO I EVALUATE THE EFFECTIVENESS OF PRO-IQ ESSENTIALS?WILL PRO-IQ™ WORK WITH TOTAL CONNECT COMFORT (FOCUS PRO, VISION PRO, PRESTIGE, ETC)?CAN I CHANGE THEIR LOGO AND CONTACT INFORMATION AT ANY TIME?IS THERE A WAY TO SET UP CUSTOMERS OUTSIDE OF THE PRO APP?
PAYMENT & BILLING
WHAT HAPPENS IF I CANCEL MY SUBSCRIPTION?HOW WILL I KNOW MY PAYMENT INFORMATION WILL BE KEPT SAFE AND SECURE?WHY IS MY CREDIT CARD BEING REJECTED?DOES MY BILLING ADDRESS HAVE TO MATCH THE ADDRESS ON FILE WITH MY CREDIT CARD?DO I HAVE TO PAY SALES TAX?
WHAT IS YOUR REFUND POLICY?
SHIPPING AND ORDER INFORMATION
STILL NEED HELP?
Please visit the Resources and Support page to find the contact information for your issue.