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Honoring Excellence in Security with Outstanding Technicians

Spotlight on Resideo’s First Alert Premier Pro Partners

Behind every successful security and home automation system is a skilled technician who transforms innovative products into seamless, real-world solutions.

Resideo is committed to advancing the security professional, and in 2024, training activities, such as webinars, videos and eLearning modules, saw a 135% increase from the year prior. This focus on professional development enables many technicians across the First Alert Premier Pro Partner Program to showcase the expertise that sets the standard in the security industry.

“Security Technicians are at the center of our daily decisions – we make our products easier to install and program so we can help make their roles easier to execute,” said Scott Harkins, vice president of Global Sales, Products & Solutions at Resideo and member of the Foundation for Advancing Security Talent (FAST) Board of Directors. “Technicians bring our solutions to life and help ensure customers feel safe and empowered in their homes, and they demonstrate the technical expertise, commitment and personal touch that makes our industry thrive.”  

As part of Resideo’s CONNECT 2024 Customer Event, Resideo honors professional services companies and leaders from across the U.S. and Canada. They are a testimony of leadership, expertise and service and reflect the critical role many security companies play in delivering excellence to homes and businesses every day.

Holmes Security, Ryan Gustafson

Holmes Security, Ryan GustafsonCustomers consistently praise Ryan for his professionalism, knowledge and friendly demeanor, with feedback highlighting his ability to make them well-informed about their systems. Ryan's commitment to excellence is evident in his remarkable proficiency with Resideo products and eagerness to adapt to new challenges.

The company president, Stephen Wheeler, praised Gustafson's work ethic and customer-first approach, sharing, "Ryan joined us in 2021 as a helper and was quickly promoted to crew leader. His skills, dedication and positive attitude exemplify the values we strive for at Holmes Security. Ryan brings immense pride to our entire team."

LOUD Security Systems, Wyatt Smith

LOUD Security Systems, Wyatt SmithWyatt is an experienced senior technician who is fully versed with the installation and service of the full line of Resideo products. Wyatt is often called upon to mentor and train new technicians and is a source for complex installs and critical troubleshooting. His work ethic is exceptional, and time after time, Wyatt is personally cited in online reviews for his pleasant demeanor and his willingness to go the extra mile. Repeatedly, customers express how Wyatt takes time to answer their questions and ensure they are fully satisfied. He will happily set up and train each customer on Total Connect to ensure they know how to get the most benefit from their equipment.

"He is an example, not just in skill, but in representing LOUD with integrity and a joyful spirit. We are proud to have Wyatt as a leader on the LOUD team," shares John Loud, president of LOUD Security.

Greensite, Brent Gaylor

Greensite, Brent Gaylor A technician with greensite for several years, Brent's drive and willingness to improve and gain new knowledge about all the equipment and the company is unmatched. Brent goes above and beyond and sets out on weekend jobs to accommodate customers' schedules. Brent has been an inspiration to the younger technicians, overseeing their work on job sites. Under Brent's wing, they’re learning more about the equipment and installation processes, as well as proper customer service etiquette while completing a service at a customer’s residence. In 2024, Brent had an emergency quadruple bypass open-heart surgery, and quite literally worked up until the very minute of going to the hospital. Upon his return to work, Brent had a more hybrid role as a technician working in the office and the field, which opened the door for more learning. With this transition, new opportunities, as well as challenges, arose, and Brent was even more driven to learn and adapt to everything that came his way.

"greensite technicians are an integral and essential part of our business operation,” noted Michael Alfano, president and CEO at greensite. “The greensite team consists of different skill sets – all necessary to provide the top-notch service that our customers have come to expect. In short, our alarm technicians provide the technical expertise and hands-on service that is foundational to our business’s success and reputation in the security industry.”

Orlando Emergency Signal, Daniel Ramirez

Orlando Emergency Signal, Daniel RamirezIn 2022, Daniel's family home was nearly destroyed by a hurricane and over four feet of water had entered his home. Daniel and his siblings waited with their family pets on the kitchen counter until help arrived on a small boat. Months later, while OES was on-site installing a new ProSeries Platform in the renovated home, Daniel inquired about employment and was offered a position as a security solutions technician. With a passion for technology, Daniel quickly picked up the technical side of the business. In addition to completing his on-the-job training, Daniel enrolled in a local technical college for low voltage and home theatre. His responsibilities have grown from service and installation work to inventory management, system programming, remote service calls and client troubleshooting.

"Our technicians are often the face of our company. While they are installing or servicing an account, it’s vital they have the training, equipment, tools and soft skills necessary to deliver exceptional service to our clients. Daniel exemplifies what passion, dedication and perseverance look like," explains Marvin Smith, president of Orlando Emergency Signal.

These stories shine a light on the outstanding commitment and talent of technicians who make advanced security solutions a part of everyday life, keeping our homes, businesses and nation safe.

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