Resideo Hosts 32Nd Annual Connect Customer Event

Resideo was proud to host its 32nd annual CONNECT customer event in person Dec 9-12 in Orlando, Florida. With a theme promised to bring customers “Together,” key leaders focused on what matters most. In addition to sharing new products and services tailored to unique customer preferences, Resideo gathered several hundred of its customers and partners for the four-day event filled with networking, education, recognition and fun.

"Resideo employees wake up each day to help simplify the connected world so our customers can have peace of mind and can focus on what matters most," said Phil Theodore, Products & Solutions president at Resideo, during his keynote speech. "We imagine a world where homes and buildings are good for the planet – where what we sell through our network of professionals helps homeowners live a comfortable and secure life. This simplification and optimization will help us achieve our goal to reduce Resideo's greenhouse gas emissions, waste and water and energy use by 20% by 2025."

Training the Next Generation

When it comes to choosing a career – representation matters. Resideo is investing heavily in areas impacting the professional channel: from enhancing its own world-class training to advancing the education, training, and career progression for skilled technical workers, Resideo's recent efforts were showcased at CONNECT.

Continuing partnership with the Building Talent Foundation (BTF), Resideo and BTF recently co-chaired an HVAC Industry Education Council to help vocational schools, manufacturers and employers discuss career pathways, alignment of training programs to industry needs, and ideas on how to build a better vibrant talent pipeline. Resideo plans to replicate this work across the U.S., and other regions to expand beyond HVAC to cover security and other trades.

Branka Minic, CEO of Building Talent Foundation on the CONNECT 2021 stage.

"We're excited to be partnering with Resideo to help train the next generation of professional tradespeople that are sorely needed across the building, HVAC, plumbing and security industries," said Branka Minic, CEO of Building Talent Foundation. "It was so great to be part of CONNECT 2021 and meet with so many companies that are all facing talent challenges, but could become our employer partners.”

Resideo Teams up with BTF to help build a better vibrant talent pipeline.

Resideo Academy's educational content is available online, in-person and in classrooms around the world so technicians have access to the quality learning content they need, when they need it, and in a format that works for them. Professional installers, distribution partners, security dealers, OEM partners and key accounts will have access to the learning content provided by instructors with extensive field and application expertise.

Resideo recently established a partnership with Minneapolis Community & Technical College to help build a strong pipeline of graduates to help fill the many open roles in the HVAC industry. This partnership included equipment donations to increase student proficiency in the latest technologies, training on the new equipment in their lab, curriculum development support, and scholarships for prospective students.

Community Impact

Each year, one of the highlights of the CONNECT event is the community service event. On Thursday, a broad cross-section of Resideo customers, sponsors and employees helped provide a sense of normalcy to foster children who face a constantly changing environment. The group packed duffle bags that contain essential items and notes of support that will help provide comfort to the children. Orlando Emergency Signal President, Marvin Smith, who is involved in foster care in central Florida, made the connection for Resideo to Embrace Families, a local Orlando organization that helps support local children through foster care, adoption and mentoring.  

Resideo’s Jason Lutz, distribution & brand ambassador sales leader at Resideo, together with customers at the community service event.

On Saturday night, Resideo awarded 28 companies for their contributions to their community. The HVAC and security industries collected food drive donations, installed free security systems for crime victims, hosted Trunk-or-Treat events for kids, and supported law enforcement.

Customer Awards

Resideo also awarded its professional partners honors in life safety, product application and sales excellence. In 2021, Resideo's professional HVAC and Security professionals invented new ways to grow business and serve their community. Following is the full list of 2021 winners:

• 2021 Resideo Premier Security Dealer of the Year: Doyle Security Systems
• 2021 Resideo Platinum PERKS Pro of the Year: Service Experts
• 2021 Rookie of the Year: Orlando Emergency Signal
• 2021 IAQ Excellence: MAX Service Group
• 2021 Residential New Construction Innovator: Airtron
• 2021 Whole Home Visionary (2): Guardian Systems and Horizon Services
• 2021 Marketing Excellence (3): Petitbon Alarm, Holmes Security Systems and Service Experts
• 2021 Residential Installation of the Year (3): Smithville Security LLC, TC Tech Systems and MAX Service Group
• 2021 Light Commercial Installation of the Year (2): E3 Service Group and Ener-Tel Services
• 2021 Salesperson of the Year (2): Sue Durham - LOUD Security Systems and Keith Adams - Guardian Systems
• 2021 Sales Leader of the Year (3): Paul Verruto - Wayne Alarm Systems, Josh Davis - Security Central and Roger Elkins - MAX Service Group

Five awards were handed out for Life Safety: Alarm Protection Services, Holmes Security Systems, LOUD Security Systems, Wayne Alarm Systems, and Frymire Home Services.  

Resideo sales leaders, Matt Adcock (far left) and Rick Desch (far right) with Service Experts, the Platinum Pro PERKS Award Winner (middle).

Resideo sales leaders Quentin Gunther (left) and Mike Maher (right) with Doyle Security Systems, the Resideo Premier Security Dealer of the Year (middle).

Mark your calendars! CONNECT 2022 will be Nov. 10-13 and hosted at the JW Marriott in Marco Island, Florida.