SHIPPING AND ORDER INFORMATION
HAS MY ORDER SHIPPED?
Upon shipment you will receive email notifications from the Resideo PRO IQ Services Store informing you of your order status and shipment information. Have additional questions? Email proiqsupport@resideo.com.
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DO YOU SHIP TO MY COUNTRY?
The Resideo PRO IQ Services Store ships to the United States and the District of Columbia. For shipments outside of the United States, contact proiqsupport@resideo.com.
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CAN I CHANGE MY SHIPPING ADDRESS AFTER I ORDER?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted, and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
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HOW DO I GET MY TRACKING NUMBER?
If your order has been shipped, your shipment notification will include your tracking number. Please be aware that some shipping methods do not come with tracking information.
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WHEN WILL MY BACKORDER SHIP?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.
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CAN I CHANGE MY SHIPPING METHOD AFTER I ORDER?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted, and our system can no longer retrieve or change them.
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HOW WILL YOU KNOW WHERE AND HOW TO SEND MY PHYSICAL PRODUCT?
If you order a physical product, Shipping Information fields will appear during checkout so you can enter a shipping address and choose a shipping method.
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WHAT IS MY ORDER STATUS?
Upon successful order submission you will receive email notifications from the Resideo PRO IQ Services Store informing you of your order status and shipment information.
More questions? Back to Main Help Page