Steps to Troubleshoot Your Thermostat

Last updated

9/13/24

Ensuring your thermostat is running the latest software can happen in a few ways. Below are the simplest that typically lead to success:

Restart or power cycle your home WiFi networking equipment. This can be either a modem and WiFi router or gateway (combination modem and WiFi router). Tips to identify each:
- Modem: Connects directly to the wall, often via a round coaxial cable, in addition to an ethernet and power cord.
- WiFi Router: Easily identified by its physical antennas and multiple ethernet ports for hard-wired computers and devices.
- Gateway: A single device that has all the features noted for a modem and router.
Adjust or reorient the router or gateway antennas.
Confirm your router or gateway is using the latest system updates. We recommend calling the device manufacturer for help on this.

Still not working as expected? We invite you to call Honeywell Home technical support at 1-800-633-3991.

Our team is happy to help with the above or try additional options.